Yasmin Hassan
för 5 månader sedan
Jag är verkligen nöjd med hjälpen jag fick. Killarna som kom var trevliga, punktliga och jobbade på riktigt bra. De var försiktiga med mina saker och gjorde att hela flytten kändes mycket mindre stressig än jag hade förväntat mig. Allt flöt på smidigt från början till slut och kommunikationen fungerade bra hela vägen. Jag skulle utan tvekan rekommendera dem till andra som behöver flytthjälp och kommer gärna att anlita dem igen i framtiden.
Phraewphan Lundberg
för 7 månader sedan
Jag kontaktade er endast för att få en enkel prisuppskattning inför en flytt, vilket är en helt normal och självklar fråga till ett flyttföretag.
Istället för att få ett professionellt svar blev jag bemött med en otrevlig och nedlåtande ton. Att antyda att jag slösar er tid bara för att jag ber om information är helt oacceptabelt.
Jag vill även påpeka att det är ni som har kontaktat mig upprepade gånger, vilket jag upplever som störande. Trots detta får jag ett dåligt bemötande när jag faktiskt svarar och ställer en enkel fråga.
Som kund har jag full rätt att jämföra priser och undersöka olika alternativ innan jag fattar ett beslut. Ert sätt att bemöta detta ger ett mycket oseriöst och oprofessionellt intryck.
Samtidigt ser jag detta som något positivt, eftersom det tydligt visar att jag bör undvika att välja ert företag. Om bemötandet redan är så här dåligt innan någon bokning ens har gjorts, finns det inget förtroende för hur ni skulle hantera eventuella problem under en flytt.
Detta är utan tvekan den sämsta serviceupplevelsen jag har haft sedan jag flyttade till Sverige. Jag kommer inte att anlita ert företag och jag kan inte rekommendera er till andra.
Andrea Sól Kristjánsdóttir
för 1 år sedan
The best moving assistance we have ever experienced! Everything was so professional from start to finish and on top of everything, all the employees that we came in contact with were so helpful and nice. Would choose Kvalitetsflytt again in a heartbeat!
Lars Sahlen
för 1 år sedan
ZERO STARS
Completely unreliable, unprofessional, and rude**
I first got in contact with Kvalitetsflytt and Patrik Ziebell around March while trying to sell my mother’s house in Sweden (I live in the US). Patrik sent me an offer sheet that seemed reasonable, but since we didn’t yet know the exact timing of the sale, he put down a *fictional* moving date in July with the understanding that it would be updated once the sale went through.
After that, I didn’t hear anything. I was focused on selling the house. But then, on that placeholder date, three movers actually showed up at my 83-year-old mother’s house saying they were there to move everything out. The house wasn’t even sold yet. My mother, understandably confused and upset, turned them away. When I spoke to Patrik about it, he brushed it off, saying: “It’s been a mistake, I forgot to take it off the calendar.”
Fast forward a few weeks , the house sells. I try several times over the course of a week to reach Patrik by phone and text. No response. Finally, the following week, he calls me and casually explains he was on vacation. We go over the moving details again. He assures me he has everything written down and they are ready.
A week before the scheduled move, I still haven’t heard anything. I call Patrik again. This time he answers, but says he can’t really talk because he’s “on a boat with friends” and this was during a weekday. Still, I review the details with him, and he repeats them back to me, so I think everything is fine.
Then comes moving day.Nobody shows up. By 9 a.m., I call the office. The dispatcher puts me on hold, then comes back to say he has nothing scheduled in the calendar for my move. I was shocked. I pushed for answers, but instead of accountability, he interrupted me and casually offered: “We can probably be there between 12–1 p.m.” As if standing up a client was no big deal.
At this point, I was furious. I tried reaching Patrik again ,his response: he was busy and would call me back when it suited him. That was the final straw. I called around frantically and, thankfully, found another company that was able to help the same day. Several movers I spoke with weren’t even surprised when I told them who had stood me up. They said this wasn’t the first time they’d heard complaints about Kvalitetsflytt and Patrik Ziebell.
This company is an absolute disaster. They don’t answer the phone, they don’t manage their calendar, they don’t show up when they say they will, and when confronted, they respond with arrogance and rudeness.
Kvalitetsflytt and Patrik Ziebell are the definition of unprofessional.
Worst company ever!
They came 2 hours late the of move. Unexperienced staff, two boys that hardly knew what they were doing. Not only they were 2 hours late but it took them more than two hours to pack the track and we only had boxes and a sofa, no other furniture. They didn’t have the proper equipment either so they were moving one box at the time. Total delayed was 4 hours.
They also damaged one of our boxes and the sofa. Unbelievable.
We he contact with their boss the very moment they were late and after the moving was done. And still they dared to send an invoice for the full price.
